better tray codes
Has a mixture of both Ricoh and Xerox printers, therefore, has to have 2 PCL files for each form.
Ideal resolution:
• Improved tray code compatibility for PCL6 printers/drivers.
• ability to select which Tray Code to use at the Printer level, not just the Merge level
AdminKelly Sellers
(Customer Success Manager, Interlace Health)
shared this idea
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Patrick Lykins
commented
The solution that works in *most* cases is to use Label vs Recycled vs Plain. The issue is some models don't have label and/or recycled so we have been lobbying Ricoh to add the options in future firmware for all of their models. Labels / special paper forms are the only ones we have issues with cross brands but most have a label selection for paper type and has reduced our duplicate merges.
The first thing we do with new printers now is flash them with the latest firmware. If we learn a new Firmware update is out we will try it on one of the printers that didn't have the option to see if we need to roll it out to all of those models.