Plivo solution Gaps and Elsa workflow considerations

Salesforce case... https://interlacehealth.lightning.force.com/lightning/r/Case/500Rb00001I5K87IAF/view

AEP workflow for customer using Remote Patient Access forms and eSig@REG

• How do we decide if a patient is an RPI or eSig@REG patient?
• How do we control the timing of SMS messages?
o A patient may be scheduled or registered outside of business hours, or the customer may want SMS messages to be sent inside specific hours. Salesforce based RPI does allow for all this.
• How do we keep the patient from receiving more than desired SMS messages. The AEP workflow may be triggered by an update or a new appointment and may be triggered by a data file or an HL7 message.
• How can we daily batches for SMS,
o This can help with the multiple SMS issue.
• How can we check time of day in the workflow and batch if outside those hours it would work
• Basically, the Salesforce bases solutions for RPI have everything we need. Can the code for that be reviewed for Nova?